Terms of Use

PracticeCentred is an operational tracking and document management platform for Australian healthcare, care and regulated service teams. It helps organisations manage staff compliance requirements, documents, tasks, recurring checks, workplace incidents and related audit history.

PracticeCentred is not a legal, employment, clinical, accreditation or regulatory compliance authority. Starter templates and workflows are aids only — your organisation remains responsible for its own obligations.

By creating an account, you confirm that you are at least 18 years old, authorised to act on behalf of your organisation, and that the information you provide is accurate. You are responsible for all activity under your account and for keeping login credentials secure.

Manager and administrator access requires an authenticated account. Staff may interact via secure links sent to their mobile or email without a full user account, subject to your organisation's configuration.

You agree to use PracticeCentred only for lawful staff compliance and operational purposes. You must not:

• Upload patient health information or clinical records
• Upload information you are not authorised to hold or share
• Attempt to access another organisation's data or bypass security controls
• Use the service to harass, spam or send unrelated marketing messages to staff
• Reverse engineer, scrape or interfere with the platform's normal operation

You must not enter patient information into this platform. PracticeCentred is a staff compliance system, not a clinical records system. If patient data is accidentally uploaded, you must report it promptly so it can be flagged, removed and logged in accordance with our processes.

Starter templates help you organise staff compliance and operational tasks. They do not replace your organisation's legal, employment, clinical, accreditation or regulatory obligations. Your organisation is responsible for confirming and maintaining its own requirements.

You represent that you have a lawful basis to collect and store staff personal information in PracticeCentred, including obtaining any notices and consents required under the Australian Privacy Act 1988 and applicable workplace laws. You will only upload information relating to staff members for legitimate compliance or operational purposes.

You may send staff secure links and reminders by email or SMS (where enabled). You are responsible for the accuracy of contact details and for ensuring messages are appropriate and authorised. Copying secure links to third-party messaging apps (such as WhatsApp) is at your discretion — you must still protect link confidentiality.

Paid plans and SMS credit packs are billed in Australian dollars through our payment provider (Stripe). Fees, plan limits and credit allowances are described on our Pricing page. Subscriptions renew automatically unless cancelled. SMS credits are consumed per message sent; unused monthly plan credits and purchased packs are subject to the terms shown in your billing settings.

Free trials are offered without a credit card unless you choose to subscribe. We may suspend access for non-payment in accordance with your plan terms.

We store data in Australian cloud infrastructure, apply access controls and maintain audit logs as described in our Security overview and Privacy policy. We do not sell your organisation's data.

We aim to provide reliable service but do not guarantee uninterrupted availability. Maintenance, third-party outages or events outside our reasonable control may affect access. Support is provided through the channels described in your account or on practicecentred.com.au.

To the maximum extent permitted by law, PracticeCentredis provided “as is”. We are not liable for indirect, consequential or special loss, or for compliance outcomes arising from your use of templates or failure to meet your own regulatory obligations. Our aggregate liability is limited to the fees paid by your organisation in the twelve months before the claim, except where liability cannot be excluded under Australian Consumer Law.

You may cancel your subscription at any time through billing settings. We may suspend or terminate access if you breach these terms or if required for security or legal reasons. On termination, your right to access the platform ends, subject to data retention described in our Privacy policy.

These terms are governed by the laws of Australia. Any dispute is subject to the exclusive jurisdiction of the courts of Australia, unless mandatory consumer protections require otherwise.

We may update these terms from time to time. Material changes will be communicated through the platform or by email to account administrators. Continued use after changes take effect constitutes acceptance of the updated terms.